What Exactly Does Not Or Does ITIL Mean in IT Service Management?

13 Nov What Exactly Does Not Or Does ITIL Mean in IT Service Management?

ITIL Does Not Mean:

1. Project management
ITIL does not focus on creating things like projects do. Instead it focuses on delivering IT services to the company.

2. Tool
You can implement many aspects of ITIL using tools, but tools are not required. If your organization is small, simple templates and spreadsheets may be all you need. If your organization is large, you may need to find appropriate software tools to help.

3. An all-or-nothing proposition

Since ITIL is a series of approaches in different areas, a company can implement some or the entire overall model. There is no rule that you have to implement everything.

4. Implement ITIL Model At Once

There is also no rule that you have to implement the entire ITIL model at once. Many organizations implement ITIL in phases over a period of time.

5. More Than Three Levels Of Certification

There are three levels of ITIL certification:

  • Foundation. This level means you understand the terms and have a basic knowledge of the ITIL model.
  • Practitioner. This level means that you understand the model to a degree necessary to apply the specific and correct ITIL processes where applicable.
  • Manager. This level is available for practitioners who will be managing ITIL service management functions.

6. ITIL is not an all-or-nothing proposition

Since ITIL is a series of approaches in different areas, a company can implement some or the entire overall model. There is no rule that you have to implement everything.

ITIL Does Mean:


1. Best practices that are used to develop and execute IT service management

ITIL contains a comprehensive set of best practices that are used to develop and execute IT service management. It offers a number of benefits, including increased competitive advantage through cost reduction, growth, and agility; more business efficiency through streamlining of IT processes.

2. Culture change initiative
Implementing ITIL practices is a culture change initiative. People are going to complain about having to do things differently than they did in the past. You need a strong sponsor to push the change.

3. It is a model for IT service delivery. It does contain some processes and templates, but it is not a methodology and does not contain all the implementation details

ITIL is a set of approaches and best practices. It is a model for IT service delivery. It does contain some processes and templates, but it is not a methodology and does not contain all the implementation details. Companies that want to use ITIL can follow the overall guidelines and then develop the more detailed processes that make sense for the individual organization.

Conclusion:

The organizational bodies that support ITIL are huge in number. Over more than 10,000 organizations worldwide has now adopted ITIL.  Critical to remember ITIL is a framework and each process has to be reviewed and adapted to work with the organization – remember every process requires the  Plan (Plan/Policy),  to Do (implement), Check (metrics/monitor) and Act (improvements/reviews).

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