18 Mar ITIL Intermediate Service Operation Certification

ITIL Service Operation

Certification Overview:

The ITIL (Information Technology Infrastructure Library) Intermediate Service Operation Certification is one of the respected and demanded management certifications by IT employers throughout the world.

It is believed that this certification is very important for people who are involved with the management and control of Service Operation. Holding ITIL Intermediate SO Certification meant you have comprehensive knowledge over the following–

  • Service Operation Principle
  • Service Operation Processes
  • Common Service Operation Activities and Functions
  • Technology Considerations
  • Implementation Considerations
  • Risks and Critical Success Factors

ITIL Certification has been adopted by the thousands of organizations in their recruiting process. They know well the importance of having ITIL SO certification. This certification is a sign of excellence with extensive knowledge.

Importance of ITIL SO Certification Training Before Real Exam:

There are lots of IT professionals around the world, but few are on pick point in their IT career. You know why, because they have ITIL SO Certification. Many of certified professionals have cleared the exam in first attempt with the help of ITIL SO Certification training institute. In fact, there is no mandatory for training before facing real exam, but it will be very helpful to you if you attend a training program for an ITIL Service Operation Certification Exam.

Benefits With Us:

  • Cost-effective 2-Days Training Sessions
  • Approved Course materials
  • Multiple Free Practice Tests
  • 100% Assurance
  • Training by experienced and certified trainers
  • Free Resources
  • Money-back guarantee in case you fail in the exam

Courseware Included:

Our ITIL training institute in Delhi is one of the fast growing institutes for IT service management professionals. Our training course materials have been designed by real industry experienced professionals so that students can understand questions easily and pass in single attempt.

This course submerges members in the by and large ideas, procedures, strategies, and routines connected with the Service Operation (SO) period of the Service Lifecycle. The course blankets the service and control of the exercises and strategies inside the SO stage, not the item of each of the supporting methodologies. This course is planned utilizing a captivating; situation based methodology to taking in the main regimens orders of the ITIL best practice and positions the scholar to effectively finish the related exam.

The followings are the courseware list –

  • General Introduction and Introduction to Service Operation
  • Service Operation Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organizing Service Operation
  • Technology Considerations
  • Implementation Considerations
  • Challenges Critical Success Factors and Risks
  • Summary and Mock Exam

Format of Examination:

The examination format will be of multiple choices with 4 possible answer options, and scenario-based with gradient scored questions.


To sit in the ITIL Intermediate SO exam, candidates must fulfill the following qualification and credentials:

  • No less than 21 contacts (hours, prohibiting breaks, with an Accredited Training Organization (ATO)) for this syllabus, as a major aspect of a formal, sanction preparing course/scheme.
  • There is no base prerequisite but a fundamental IT ability and around 2 years IT experience are highly desirable.
  • Hold the ITIL Foundation Certificate in IT Service Management or ITIL Foundation in addition to the bridging certificate.
  • It is prescribed that scholars ought to finish no less than 21 hours of particular study by checking on the syllabus.

Number of Questions: 8

Passing Criteria / Score:

You will have to score 28 out of 40 (70%) to pass the exam.

Mode of Examination:

Online or Paper Based Examination through an Accredited Training Organization.

Duration of Exam:

90 Minutes

Closed Book Exam:


How Trainings24x7 Help You

You will not be willing to attend this exam for the second time. That is why, we at Trainings24x7.com, a one of the best, affordable, an accredited ITIL 2011 SO Certification training provider in Delhi, India, provide you complete guidance, course material, support, 100 percent money back guarantee, industry-experienced trainers, and many more once you get enroll with us.

Trainings24x7 ITIL SO Certification will teach you everything from start to end that you need to know about ITIL implantation and help prepare you for the certification exam in a better way.


Benefits of ITIL Certification

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