16 Sep ITIL FAQ
What is ITIL ?
ITIL stands for Information Technology Infrastructure Library. ITIL is the most widely adopted framework for IT Service Management in the world. It is a practical, no-nonsense approach to the identification, planning, delivery and support of IT services to the business. ITIL Foundation certification will help professionals to know more about IT Service Management.
What Does ITIL Foundation Comprise of?
ITIL Foundation consists of a library of five books:
Service Strategy – Guidance on defining the types and levels of service that you wish to provide to your users and/or your customers.
Service Design – Guidance to shape the way in which your service strategy will become a reality.
Service Transition – Guidance on the implementation of these services. Moving from the previous state to the new state.
Service Operation – Guidance on the day to day management and measurement of your services.
Continual Service Improvement – Guidance on how to periodically reviews your portfolio of services to ensure that they are as good as they can be and still of value you to your clients.
What is the benefit of having ITIL Foundation Certification
The holder of the ITIL Foundation Certificate shows he is aware of the techniques, processes and functions in the core ITIL publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The candidate should be able to relate the knowledge to wider IT issues and to their work environment. It gives confidence to the employer on the candidates with ITIL Certificate.
Is ITIL Foundation Certification right for me?
As most of the IT companies follow ITIL processes therefore it is always recommended for IT professional to have this foundation level certification so that s/he can understand the process within their company and thus they can excel in their job. Most of the recruiters in IT companies prefer the candidates with this certification along with the required competency level.
How to get ITIL certification?
To get recognized in ITIL as an individual you need to achieve certification by taking an ITIL examination through a recognized exam centre. There are various options available to take the exam. Typically most of the candidates attend two full days ITIL training at ATO (Accredited Training Organization) and take the exam at the venue at the end of the training.
Is it mandatory to take the training to take ITIL Exam?
For foundation certification exam it is not mandatory. You can take the ITIL foundation exam at any testing center like Prometric or Vue. For Intermediate level and above you need to take the training from official training provider and then appear in the exam.
How much is ITIL Foundation exam fee?
The present ITIL Foundation exam fee is US $99.00. It keeps getting revised.
Is there any prerequisite for ITIL Foundation exam?
There is no prerequisite to take ITIL Foundation exam however we recommend this exam for the candidate who has at least one year and above work experience.
Can you please tell me about the Exam:
Total Duration: 60 Minutes
Number of questions: 40
Pass mark: 65% (26 or more of the 40 questions answered correctly)
Open book: No
Electronic devices: Not permitted
Where can I check my ITIL credential?
You can check it at the ITIL official site here
What are Examinations Institutes and What are their names?
Professional qualifications based on ITIL are offered by Examination Institutes. An Examination Institute (EI) is an organisation accredited by the APM Group and permitted to operate an ITIL examination scheme through a network of Accredited Training Organisations, and Accredited Trainers with Accredited materials.
The Examination Institutes are:
2. TÜV SÜD Akademie
6. DANSK IT
7. DF Certifiering AB
9. Loyalist Certification Services
10. PEOPLECERT Group
Who uses ITIL?
ITIL is relevant to public and private sector organisations - large or small. Amongst larger organisations which have adopted ITIL as a basic management process and few are:
Procter & Gamble
UK Ministry of Defence
US Internal Revenue Service